Medihelp terms & conditions

1.1. These terms and conditions apply to all participating Medihelp (‘the Scheme’) members and their dependants (collectively referred to as ‘beneficiaries’) who have enrolled on the Medihelp Parenting journey (‘the journey’) and who have children under the age of five years old and who subscribe to the Parent Sense app (‘the app’) as part of a benefits offered to them by the Scheme.

1.2. These terms and conditions apply in addition to the Parent Sense standard Terms of use. Beneficiaries described in clause 1.1 above must accept the Parent Sense standard terms and conditions in order to subscribe to the app and to receive the Parent Sense benefits offered to beneficiaries by virtue of their membership of the Scheme and enrolment on the Scheme's Parenting journey.

1.3. Beneficiaries who have enrolled on the journey and subscribed to the app shall have access to the following benefits, funded by the Scheme: (1.3.1) Premium access to the mobile app and/or web app for as long as the Scheme remains a client of Parent Sense; (1.3.2) free access to monthly webinars; (1.3.3) access to all Parent Sense courses including the Birth and Lactation course; (1.3.4) access to a robust home play programme; (1.3.5) free access to aiah chatbot.

1.4. Any of the services listed above that are not used within the Premium access period referred to in clause 1.3.1 will expire. As these services are funded by the Scheme, beneficiaries may not claim the specified services through both the Parent Sense app and another registered healthcare provider for the same pregnancy. Benefits may be claimed per pregnancy either through Parent Sense or through another registered healthcare provider. If claimed through another registered healthcare provider, the registered Rules of the Scheme and the benefits stated therein will apply.

1.5. All maternity services and benefits are only available to members who are registered with Medihelp and are either pregnant or have children under the age of five.

1.6. As a Medihelp beneficiary, you consent to Parent Sense sharing your and/or the main member's personal information with the Scheme, including the products and services you use within the app, as well as your app usage information. For further details about how we process your personal data, please refer to our Privacy policy. Data sharing between Parent Sense and the Scheme is necessary to offer and manage the products and services set out in these terms.

1.7. If you have any questions about your Parent Sense benefits as a Medihelp beneficiary, please contact us via our help page or email medihelp@parentsense.app. Please mention that you are contacting us as a Medihelp member.

1.8. Parent Sense reserves the right to amend these terms and conditions from time to time. Users will be notified of any changes in terms and conditions by email.

2.1. From 1 October 2026 (“the launch date”), beneficiaries described in clause 1.1 may qualify for a complimentary, Medihelp-branded maternity bag (“the Bag”). The Bag is filled with maternity samples, goodies and a Medihelp gift to help members through those first few weeks. It is funded by the Scheme and fulfilled by Sense-IT Limited (trading as Parent Sense) on the Scheme’s behalf.

2.2. Eligibility. To qualify for the Bag, a beneficiary must:

(a) be a registered user of the Parent Sense app with their Medihelp membership linked; and

(b) be within the eligibility window, which runs from 30 weeks of pregnancy until 6 weeks after the birth of their baby.

2.3. Ordering. The Bag can only be ordered through the Parent Sense app. Beneficiaries earlier than 30 weeks pregnant may pre-order, and the Bag will be dispatched once they reach 30 weeks. Otherwise, the Bag must be ordered before the eligibility window closes. We will let eligible beneficiaries know how to order through in-app messaging and email.

2.4. Existing and new app users. Beneficiaries qualify regardless of when they registered on the app, as long as they are within the eligibility window on or after the launch date. Beneficiaries who have not yet registered must register, link their Medihelp membership and order the Bag before their eligibility window closes. Beneficiaries whose eligibility window ended before the launch date do not qualify. The Bag will not be issued to anyone who is not a registered app user with a linked Medihelp membership.

2.5. One Bag per beneficiary. One Bag is issued per qualifying beneficiary, and this includes dependants as well as principal members. Additional Bags, for example for twins or a later pregnancy, are not automatic and will be considered case by case. Bags are subject to availability, and we cannot guarantee a Bag once the Scheme’s annual allocation has been used.

2.6. Delivery. The Bag is delivered by courier to the beneficiary’s nominated address, within South Africa only. We may contact the beneficiary to confirm their address before dispatch. Beneficiaries are responsible for giving us accurate delivery details. If a delivery fails because of incorrect details, or the Bag is not collected from the courier, we may not be able to send a replacement.

2.7. Contents. The contents of the Bag may vary and may change without notice. Samples are supplied by third-party brands. Please read all labels and instructions before use, particularly if you or your baby have any allergies or sensitivities. The Bag and its contents do not constitute medical advice. The Bag has no cash value and cannot be exchanged or transferred.

2.8. Personal information. To deliver the Bag, we share your name, contact details and delivery address with our courier and fulfilment partners, and we use this information only for delivery. Clause 1.6 and our Privacy policy apply.

2.9. Clause 1.4 does not apply to the Bag. Clause 1.4 stops a Scheme-funded service being claimed through both Parent Sense and another registered healthcare provider for the same pregnancy. Because the Bag can only be claimed through Parent Sense, that restriction does not apply to it.

2.10. Changes to this benefit. The Bag is offered for as long as the Scheme funds it. It may be changed or withdrawn in line with clause 1.8.

Email medihelp@parentsense.app or visit our help page.