Terms and conditions

1.1. These Parent Sense App Terms and Conditions (the “Agreement”) constitute a binding agreement between you, the User, and Sense-IT Limited (“us”, “we”) regarding your access and use of the Parent Sense mobile application and our websites currently located at www.parentsense.app; www.megfaure.com and www.sense.megfaure.com, as well as any other media form, media channel, mobile website, mobile application or other website related, linked, or otherwise connected thereto (collectively, the “Site”).

1.2. You agree that by accessing the Site or the Content, you have read, understood and you agree to the terms of this Agreement. You accept and agree that, should you object to any term in this Agreement, you have the option not to proceed with accessing the Site or the Content.

1.3. Parent Sense is intended for parents, expectant parents and caregivers. It is not designed for or directed at children, and we do not market it to children. We do not ask for your age when you register, and we do not verify it. If you are a parent or expectant parent and you are under 18, or under the age of majority where you live, you are welcome to use Parent Sense. Please contact us at dpo@parentsense.app so that we can confirm the appropriate arrangements for your account, including, where the law where you live requires it, the consent of a parent, guardian or other competent person. Where a subscription is paid for directly, the person entering into that payment arrangement must be aged 18 or over, or over the age of majority where they live. If you believe a child who is not a parent or expectant parent is using Parent Sense, or has given us personal information without the knowledge of a parent or guardian, please tell us at dpo@parentsense.app. We will investigate, suspend the account where appropriate, and delete the information. Nothing in this clause limits our obligations, or your rights, under applicable data protection law.

1.4. This Agreement is effective immediately upon your accessing the Site or the Content.

1.5. We reserve the right to add to, amend, vary, update and / or replace (“Update”) this Agreement at any time, and we will alert you thereto by reflecting the date of the most recent Update. You accept that it is your duty and responsibility to periodically review this Agreement for its most recent Update. You will be subject to, and will be deemed to have been made aware of and accepted any Update by your continued access to the Site or Content after the date any Update has been made.

1.6. For information about our privacy practices, including how we process your personal data, please refer to our Privacy Policy, which incorporated by reference in this Agreement.

2.1. The Content provided on and through the Site was created and/or curated by, or in collaboration with allied health professionals, Meg Faure, who has an Occupational Therapy qualification from the University of Cape Town, and has continued to study in the areas of Sensory Integration, Neuro-development therapy, DIR Floortime, and Infant Mental Health, and paediatric dietician, Kath Megaw.

2.2. Using the content created by Meg Faure and collaborators over their many years in practice as well as questions, comments and engagement from parents with Meg Faure on her website and social media, we have created a chatbot. The chatbot is designed to help parents by providing them with direct advice to their questions thereby offering parents accurate and appropriate responses to their questions.

2.3. Our content is developed and reviewed by qualified health professionals, whose qualifications, professional registrations and registering bodies are published at parentsense.app/clinical-team. Those professionals contribute to the development of our Content. They do not provide individual clinical care to you through the Site, they do not enter into a professional relationship with you, and nothing on the Site constitutes personal clinical advice about you or your child.

2.4. We believe that the Site and Content provided by us was responsibly drafted, however, the use of the Site and/or the Content is intended for guidance purposes only and does not constitute professional advice of any kind, be it legal, professional, medical, personal or otherwise, and we recommend that you seek your own advice from a professional in your area.

2.5. Clinical safety governance. We operate a documented clinical risk management process for the Parent Sense platform and aiah, aligned to the NHS clinical risk management standard DCB0129. This includes a hazard log, clinical risk assessment of new and changed functionality, and a clinical safety case which is reviewed on change and at least annually. Our Clinical Safety Officer is Meg Faure, a registered Occupational Therapist, registration number OT095738 with the HCPC, who holds responsibility for clinical risk management of the platform. Clinical safety concerns can be raised directly at clinicalsafety@parentsense.app. A summary of our clinical risk management process, and how to report a safety concern or suspected harm, is published at parentsense.app/clinical-safety.

3.1. aiah is our conversational assistant. It answers from the Parent Sense content library, which is written and reviewed by our clinical team, and it does not answer from the open internet. aiah uses a large language model hosted within our own private Amazon Web Services environment to turn that content into a reply. Your conversations stay within that environment. They are not sent on to the company that developed the model, they are not retained by any third party, and they are not used to train or retrain any model. aiah generates its responses automatically. No person reads or approves a response before you receive it. Our clinical team reviews aiah afterwards, as described in clause 3.12. Our Privacy Policy explains how we handle those conversations.

3.2. aiah retrieves the relevant guidance from our content library and puts it into plain language for you, taking account of information you have given us about your child, such as their age, whether they were born prematurely and how you feed them. aiah does not learn from your questions, and your conversations are not used to train an artificial intelligence model. Where you mark an answer with a thumbs down, a member of our clinical team reads it and may add or correct guidance in our content library. That improves what aiah can draw on in future, but it does not change the underlying model.

3.3. You understand and agree that, the information and responses generated by the chatbot are for information purposes only. We cannot guarantee the accuracy or correctness of any information provided by the chatbot nor that response will exclude any defamatory or offensive information. Moreover, the responses generated by the chatbot are not and should not be considered as a substitute for professional advice. aiah provides general information and guidance about pregnancy, infant and toddler care. It is not intended to diagnose, treat, cure or prevent any disease or condition, and it is not a substitute for advice from a qualified health professional. If you are concerned about your health or your child's health, contact your midwife, health visitor, GP or the emergency services. You acknowledge that you are responsible for creating prompts and for deciding whether it is appropriate to use the response for your proposed purpose. We shall not be liable for any claims or losses resulting from any inaccuracies nor offensive or defamatory content in the response or your reliance on any information or responses generated by the chatbot. We encourage all users to speak to an appropriate professional where they are concerned about the health and wellbeing of their child.

3.4. We take all reasonable measures to ensure the availability of the chatbot but cannot be held responsible for any inconveniences or loss experienced due to any technical issues or system downtime.

3.5. Our chatbot was built to answer questions and converse on a variety of topics related to child care, however most of the content it learned from was sourced from English-language material. You are therefore welcome to converse with the chatbot in the language of your choice, but must understand that the chatbot may experience limitations in understanding certain languages and dialects. The responses provided by the chatbot may therefore not be as accurate in all languages and dialects and you understand that we cannot be held responsible for any such inaccuracy.

3.6. We encourage you to be responsible in your usage of the chatbot. There is no fixed limit on the number of messages or prompts that you may engage in within a 24-hour period. However, we reserve the right to limit the number of interactions where it is clear you are making repetitive or excessive prompts or prompts in violation of these Terms.

3.7. aiah is subject to the acceptable use rules set out below, and to the usage policies of the technology providers whose software we use. You must not use aiah for any unlawful purpose, or in a way that would breach those policies.

3.8. It is important that you read the uses set out below and ensure that you do not engage in any of them.

3.9. You must not use aiah for any of the following:

• Illegal activity;
• Child Sexual Abuse Material or any content that exploits or harms children;
• Generation of hateful, harassing, or violent content;
• Generation of malware;
• Activity that has high risk of physical harm;
• Activity that has high risk of economic harm;
• Fraudulent or deceptive activity;
• Adult content, adult industries, and dating apps;
• Political campaigning or lobbying;
• Activity that violates people’s privacy;
• Engaging in the unauthorized practice of law, or offering tailored legal advice without a qualified person reviewing the information;
• Offering tailored financial advice without a qualified person reviewing the information;
• Telling someone that they have or do not have a certain health condition, or providing instructions on how to cure or treat a health condition;
• High risk government decision-making.

For the avoidance of doubt, where aiah identifies that your question may indicate an urgent health concern, it may name that concern and tell you how urgently to seek help. This is a deliberate clinical safety feature of our service, it is not a breach of these Terms, and it does not need to be reported to us as a disallowed use.

3.10. If you are found to violate the usage policy or any provision of these Terms, we reserve the right to restrict and/or terminate your use of the chatbot.

3.11. If you experience any responses from the chatbot that resemble any of the above disallowed uses, please report it to us immediately using any of contact details below.

3.12. How aiah is monitored and maintained. aiah is actively monitored and maintained by our clinical and technical teams. Specifically:

3.12.1. aiah answers from a curated library of content authored and reviewed by our clinical team. It does not answer from the open internet.

3.12.2. aiah applies a fixed safety rule set, developed with clinical input. It recognises certain combinations of symptoms and certain diagnostic-type questions, and where it does, aiah stops answering and directs you to a health professional or emergency service instead. These conditions are the same for every user and every child. They do not change based on your child's age, prematurity, feeding method or anything you have tracked. The categories are set and reviewed by our clinical team.

3.12.3. Every answer a user marks with a thumbs down is read by a member of our clinical team, who checks what went wrong and corrects the underlying guidance where needed. Separately, we review a random sample of conversations each week for accuracy and safety. No automated system scans, scores or flags conversations.

3.12.4. Our content library is reviewed against current guidance for each jurisdiction in which we operate at least annually, and whenever relevant guidance changes.

3.12.5. Reported inaccuracies are logged, clinically reviewed, and where necessary resolved by changing the underlying content or the safety rules. Changes are recorded in our change log.

3.12.6. Any material change to aiah's functionality or knowledge base is clinically risk-assessed before release.

3.12.7. You can report an aiah response you believe is unsafe or inaccurate at clinicalsafety@parentsense.app.

4.1. Risks of using Parent Sense and aiah. We want you to understand the limitations of this service before you rely on it.

4.1.1. aiah can be wrong. aiah is generated by artificial intelligence. It can be incomplete, out of date or incorrect, and it can express itself with more confidence than the underlying information justifies. Treat it as a starting point, not an answer.

4.1.2. It is not a substitute for professional care. Nothing on the Site replaces assessment by your midwife, health visitor, GP, paediatrician or other health professional.

4.1.3. Guidance may not match local practice. Our Content is developed against international and national guidance and localised for specific jurisdictions. Where our guidance differs from advice given to you by a local health professional, follow the local professional.

4.1.4. Developmental tracking is not screening. Our milestone and routine tools help you record and understand your child's progress. They do not screen for, detect or rule out developmental conditions, and a result that looks reassuring should never delay you raising a concern.

4.1.5. Tracking can cause worry. Some parents find that recording sleep, feeding or milestones increases anxiety or invites unhelpful comparison. If you notice that happening, use less of the tracking functionality and speak to your health professional.

4.1.6. Emergencies. If you believe that you or your child may be seriously unwell, do not use this app. Contact emergency services straight away. In South Africa, call 10177 for an ambulance or 112 from a mobile. In Jersey and the United Kingdom, call 999, or 111 for urgent but non-emergency advice. Elsewhere in Europe, call 112. You can also go to your nearest emergency department.

4.1.7. Finding local support. Information on how to find local and urgent support services in your jurisdiction is set out in our Help and FAQs and on our Trust and safety page.

4.2. Limitation of liability:

4.2.1. You access and use the Site and the Content at your own risk, and we will not be liable for any Loss whatsoever arising in connection with your use of the Site, any inability to access the Site, or your reliance on the Content or third party content obtained from or transmitted using the Site, to the fullest extent permissible by law, even if we were negligent or aware of the problem in advance.

4.2.2. All content, information, and/or opinions made available in relation to any of the Services are those of the authors and/or the chatbot software and not Sense-IT. While we make every reasonable effort to present such information accurately and reliably we do not endorse, approve, or certify such information, nor guarantee the accuracy or completeness of such information.

4.3. Vaccination information: We currently only provide vaccination information for a limited number of jurisdictions. It is your responsibility to ensure that you obtain the correct vaccination information for your child and in terms of your jurisdiction.

4.4. Indemnity in case of your breach: You agree to indemnify and hold us harmless from any claim or demand, including attorneys’ fees on a party and own client scale, made by any third party due to or arising out of your breach of this Agreement or your violation of any law or the rights of a third party.

4.5. No warranty on third party content: We do not make any warranties, representations or undertakings, express or implied, about the Content of the Site or about the content of any other website which may be referred to or accessed by hypertext link from this Site, and we do not endorse or approve the content of such third party websites. In particular, and as far as permitted in law, we disclaim all warranties implied by law and we do not make any representations as to the accuracy, suitability, non-infringement, availability, timeliness, security, completeness or reliability of information contained on the Site and we shall not be bound in any manner whatsoever by the information contained on the Site, notwithstanding any errors and omissions.

4.6. No representation on safety of use: We do not represent that this Site is free of viruses or bugs or anything similar, which may have a harmful effect on any technology or that the Site is compatible with all computer systems and browsers. Any material and/or information downloaded or otherwise obtained through the access of the Site is thus done at your sole discretion and risk and you are solely responsible for any damage to your computer / mobile system or loss of data that results from the download of any such material.

4.7. No liability on third party events, services or products: We do not endorse any events, products or services posted, promoted and/or listed by any User on our site, and our display of any events, services or products should not be construed as any form of endorsement thereof. All arrangements regarding such events, products and services are to be made directly with the relevant User and are made at your own risk and we accept no liability regarding any event, service or product advertised, supplied or otherwise promoted on the Site by any third party or any arrangements made in respect thereof, or otherwise incurred in connection with any such events, products or services.

5.1. Access to the Site and any Content is intended for parents, expectant parents and caregivers, as set out in clause 1.3.

5.2. Certain access and Content on or through the Site are provided free of charge, while other parts of the Site may be restricted to those Users registered with us (“Members”). Access to additional Content or services within our Site is available to Subscribers.

5.3. Subject to the terms of the type of access provided, we grant you, the User, a non-exclusive, non-transferable, revocable, limited license to view and print the Content retrieved from the Site only for your personal, non-commercial use, provided that you do not remove or obscure any copyright notice, trademark notice, or other proprietary rights notices displayed on or in conjunction with the Content. You may not use any Content available via the Site in any other manner or for any other purpose without our prior written permission. All rights not expressly granted in this Agreement are expressly reserved.

5.4. You agree to keep your registration and / or subscription details, and in particular your password, confidential. You have the sole responsibility for all the use and access of the Site through your account, subscription, and / or electronic device.

5.5. We reserve the right at all times, and without any obligation to provide a reason, to refuse access to the Site to any person, discontinue access to the Site at any time, in general or to any specific persons, and to amend, vary or substantially replace the Site, and / or to terminate the Site or any part of it without prior notice. Any amendment, variation or replacement of the Site will also be subject to this Agreement.

6.1. Subscription: In order to access the whole or any part of our Site or Content which is restricted for access by Subscribers, you will, where required by us, have to subscribe by registering and providing an accepted payment method. Unless you cancel your subscription before your next billing date, you authorise us to charge the Subscription Fee for the next billing cycle.

6.2. Period of subscription: Your subscription will continue until terminated.

6.3. Subscription Fees:

6.3.1. Different subscription options are available. The Subscription Fee and billing cycle options are displayed on our Site and may be changed at any time without notice; and the Subscription Fee displayed may vary between different parts of our Site.

6.3.2. Switching subscription options or mobile devices: You may switch between the available subscription options at any time, and the mobile application of our Site may be accessed from a different device where the Subscriber changes mobile devices. Subscribers are prohibited from accessing the Site, Content or services other than as intended in terms of this Agreement, and any abuse or attempted circumvention on the restrictions of access may result in the immediate termination of your subscription, without any refund.

6.4. Free trial: Your subscription may start with a free trial, subject to our sole discretion. The duration of the free trial period will be specified during registration and is intended to allow new Subscribers to try the Site. Unless you cancel your subscription prior to the end of the free trial period, we will charge the monthly Subscription Fee as may apply from time to time for the next billing cycle at the end of your free trial period, save where you have elected a different subscription option.

6.5. Termination of subscription: You may cancel your subscription at any time. If you want to cancel your subscription for IOS please follow the instructions on the below link https://support.apple.com/en-gb/118428. If you want to cancel your subscription for Android please follow the instructions in the link provided; https://support.google.com/googleplay/workflow/9827184?hl=en.

6.6. Refunds: Subscriptions are purchased through the Apple App Store or Google Play. Those payments are handled by Apple and Google rather than by us, and refunds are subject to their terms. We are not able to issue refunds for app store purchases, so any refund request must be made directly to Apple or Google. If you cancel more than 5 business days before your next billing date, you will not be charged at the next billing cycle and will keep access until the end of your current period. If you cancel within 5 business days of your next billing date, you will be charged for the next cycle and will keep access until the end of that period. Nothing in this clause affects any statutory cancellation or refund rights you may have in relation to digital content.

6.7. Billing cycle / period: The length of your billing cycle or billing period will depend on the type of subscription you have elected, and the date on which your subscription commenced. In general, you can expect the payment date for your billing cycle to be 5 – 10 Business Days prior to the start of the next billing period.

6.8. Access to caregivers: Subscribers may provide access to the Site to any two other persons (‘caregivers’) at a time, who may access the Site in terms of the subscription of the Subscriber. Any person accessing the Site through the subscription of a Subscriber is a User and is bound by this Agreement.

6.9. Registration of further pregnancies: Subscribers may enter the details of one pregnancy for which tailored Content will be provided through the mobile application.

6.10. Unlimited subscription: The unlimited (lifetime or premium website) subscription option provides for a once-off payment for access to the Site for an unlimited period. As stated herein, we reserve the right to vary, replace or terminate the Site at any time and will not be liable for any Loss arising as a result thereof. We will not provide a refund to any Subscribers under the unlimited subscription where the Site or access to the Site is varied, replaced or terminated.

6.11. Corporate Client Benefits: Any access which you may obtain to the Site as a result of a benefit offered to you by any of our corporate clients will be subject to additional terms and conditions pertaining to that benefit (“the Benefit Terms & Conditions”) which are incorporated by reference in this Agreement. The Benefit Terms and Conditions will be included in all correspondence sent to you about your benefit and will require you to permit us to share your personal data, Site uptake and usage data with our corporate clients in order for you to take up the benefit and have access to the Site.

7.1. Free Use: When using the Aiah ChatBot for the first time, you will receive free access for up to 12 prompts or questions. Should you wish to continue utilising our AI Chatbot Service, you will be required to select and pay one of our Aiah AI Chatbots Service plans.

7.2. Subscription Plans: We have various plans available which each offer a specified number of messages for use on the Chatbot. You will therefore be limited when using the Chatbot, to the number of messages linked to your selected plan. After you have utilised the number of messages in your selected plan, you have the option of to resubscribe to a different plan should you wish to continue using the AI Chatbot Service.

7.3. Payment Method: Plans are purchased through the Apple App Store or Google Play. Those payments are handled by Apple and Google rather than by us.

7.4. End of Use: Your subscription does not automatically renew. Once you use the total number of message prompts for your subscription it will automatically end and you will have the option of resubscribing or ending your use.

7.5. Refunds: As with all our plans, payments are handled by the relevant app store and refunds are subject to its terms, as set out in clause 6.6. On cancellation, the service remains active until the end of the billing cycle.

7.6. Corporate Users: If you are utilising our AI Chatbot through one of our corporate clients, we reserve the right to throttle your usage based on our contract with the particular corporate partner. This may differ per corporate client.

7.7. Data Handling After Cancellation: Upon service cancellation, all personal data will be processed as per our Privacy Policy. Please refer to the Privacy Policy for more details.

8.1. You accept that the Site will need certain permissions (including, but not limited to notifications on your mobile device) from you in order to function as designed by us, and that if you do not provide these permissions, it is likely that the Site will not function as designed, and / or that your use of and access to the Site may be limited, restricted, or denied.

8.2. You accept that from time to time we may need to amend, adjust, or extend the permissions needed for the Site to function as designed. We accept no liability for any Loss to you or a third party if you can no longer access or use the Site in the same manner as before if you do not grant the necessary adjusted permissions.

8.3. Accessibility. We design Parent Sense to be usable by as many people as possible and we target conformance with the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA. Our full accessibility statement, including current conformance status, any known limitations, and how to report an accessibility problem or request content in an alternative format, is published at parentsense.app/accessibility.

9.1. The Site is our property. All right to, title to, and interest in the Content available via the Site, the Site’s look and feel, the designs, trademarks, service marks, and trade names displayed on the Site, and any URLs, are our property, and are protected by copyrights, trademarks, patents, or other proprietary rights and laws.

9.2. You acknowledge that we also own any intellectual property rights in the compilations, collective works and derivative works created by us which may incorporate the content of Users.

9.3. No part of this Site (including its source HTML code) may be used, transferred, copied or reproduced in whole or in part in any manner other than for the purposes of utilising this Site, meaning that you may only display it on your computer screen and print it out on your printer for the sole purpose of viewing its Content. Framing of the Content on the Site without our prior written consent is expressly prohibited.

9.4. If you submit any content to our website, you grant us an irrevocable, perpetual, worldwide and royalty-free license to use, compile, display, publish, publicly perform, reproduce, distribute, broadcast, lease, adapt, modify and promote such content in any manner of form, which license will survive termination of any contractual arrangement between us. This clause does not apply to your personal data, your health data, your child's data, your photographs, your diary entries or your conversations with aiah, all of which are governed solely by our Privacy Policy and by the data protection rights set out in it.

You hereby warrant that:

10.1. all registration and / or subscription information you submit is true, accurate, current and complete;

10.2. you will maintain the accuracy of such information and promptly update such registration or subscription information as necessary;

10.3. you will abide by the acceptable use rules in clause 3.9 and by the usage policies of the technology providers whose software we use, and shall not send any unsolicited electronic messages or use any software, routine or device to interfere or attempt to interfere electronically or manually with the operation or functionality of the Services or the chatbot including but not limited to uploading or making available files containing corrupt data or viruses via whatever means;

10.4. you understand that information you enter into aiah is used to generate your response. Your conversations are not used to train an artificial intelligence model. Where you mark an answer with a thumbs down, a member of our clinical team may use it to correct or add guidance in our content library. If the information you are inputting does not belong to you, you should ensure you have consent from the owner before inputting such content. Care should be taken before sharing any proprietary or confidential information. You can ask us to delete your conversations at any time by emailing dpo@parentsense.app, and you can request erasure of your personal data as set out in our Privacy Policy. When you close your account, your conversations are held for 30 days in case you change your mind and are then deleted or permanently anonymised. You hereby indemnify us against any damages, loss or third party claims you may suffer as a result of inputting inappropriate information;

10.5. you understand that AI can produce duplicate responses due to the nature of the AI and machine learning. We therefore cannot guarantee that the responses provided shall be unique when generated for you, nor that it has not used a third party’s IP in the creation of such response. We further cannot guarantee that you will own the copyright in any response of the chatbot.

10.6. you will use the Site only for legal and authorised purpose; and

10.7. your use of the Site will not violate an applicable law or regulation.

Unless you have our prior written specific permission, you may not –

11.1. use the Site for any purpose other than that for which we make the Site available;

11.2. sell or transfer your account or subscription;

11.3. use the Site in a manner that would bring us into disrepute;

11.4. access the Site through automated or non-human means;

11.5. systematically retrieve data or other Content from the Site to create, compile, directly or indirectly a collection, compilation, database or directory, without our prior written permission;

11.6. make any unauthorised use of the Site, including collection of usernames and / or email addresses of Users by electronic or other means for the purpose of sending unsolicited correspondence, or creating user accounts by automated means or under false pretences;

11.7. use the Site to advertise or offer to sell goods or services;

11.8. do or try to do anything to circumvent, disable, or otherwise interfere with security-related features of the Site, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use or access of the Site and/or Content provided therein;

11.9. do anything to trick, defraud, or mislead us or other Users, or to impersonate, harass, abuse, harm, intimidate or threaten another person;

11.10. use the Site as part of any effort to compete with us or otherwise use the Site for any revenue-generating enterprise;

11.11. attempt to use or access our property by attempting to decipher, decompile, disassemble, reverse engineer, copy or adapt any of the software comprising or un any way making up a part of the Site;

11.12. upload or transmit (or attempt to upload or transmit) any material that acts as a passive or active information collection or transmission mechanism, including, without limitation, clear graphics interchange formats (“gifs”), 1×1 pixels, web bugs, cookies, or other similar devices.

12.1. We may provide space for discussion between Users on our Site, (including but not limited to our ‘forums’ and our social media pages).

12.2. You are responsible for anything which you submit or post on our Site, and you will be solely liable for any Loss arising therefrom. All content posted on or through our Site must comply with our Contributor Guidelines.

12.3. We do not control or screen the content of what is posted to, from or via the Site by our members or third parties, and accordingly we do not guarantee its accuracy, integrity or quality or that it will not be objectionable to you. You should not place any reliance on, nor will we be responsible or liable for anything which has been transmitted or received from any thirty party.

12.4. You are not permitted to transmit to, from or via or post on the Site anything that you do not have a clear right to use. You must ensure that you do not transmit or post, intentionally or inadvertently, on the Site any material containing software viruses or files designed to damage or disrupt the good working order of any computer or telecommunications equipment.

12.5. We reserve the right, in our sole and absolute discretion, and without notice, to remove any material, including any username, you have submitted to the Site and/or to suspend and/or terminate your membership, registration, subscription, access and/or use of any or all of the Content, services and/or the Site at any time without notice.

12.6. We may record, preserve and disclose anything which has been transmitted to, from or via or posted on the Site, where required by law or where we are acting in good faith.

13.1. This Agreement shall be governed and construed in accordance with the laws of the Bailiwick of Jersey and you hereby irrevocably submit to the non-exclusive jurisdiction of the Jersey courts in connection with this Agreement.

13.2. You hereby irrevocably and unconditionally waive any (i) objection which you may have now or at any time to the commencement of any proceedings in any such court as is referred to in this paragraph; and (ii) claim that any such proceedings have been commenced in an inconvenient forum.

13.3. You hereby unconditionally agree that a judgment in any proceedings brought in any such court as is referred to in this paragraph shall be conclusive and binding upon you and may be enforced in the court of any other jurisdiction.

13.4. You agree to use this Site in accordance with these terms of use, and all laws, regulations and codes of conduct (including self-regulatory) applicable to you and your use of the Internet, the Content and services provided to you on the Site. In particular, you agree to use the Site, its Contents and services only for lawful purposes and in a manner which does not infringe the rights of, or restrict or inhibit the use of or enjoyment of the Site by, any third party.

13.5. The Site is not intended for use or access by any person in any jurisdiction where such use or access would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country.

14.1. All complaints, questions and feedback can be directed to info@parentsense.app.

14.2. If you know of, or suspect any fraudulent or illegal activity, abuse of information or services, or unethical / inappropriate behaviour, users can use our 100% anonymous tip-off line to report any issues or concerns: parentsense.app/anonymous-tip-offs.

14.3. Our commitment to responding. When you contact our support team we will acknowledge your message within 24 hours and aim to close your request within three business days. Where you report a bug or fault, we will confirm receipt, tell you whether we have been able to reproduce it, and keep you updated until it is resolved or we tell you that it will not be. Clinical safety concerns are prioritised and routed directly to our clinical team.

15.1. In this Agreement –

15.1.1. clause headings are for convenience only and are not to be used in its interpretation;

15.1.2. an expression which denotes any gender includes the other genders, a natural person includes a juristic person and vice versa; and the singular includes the plural and vice versa; and

15.1.3. Hyperlinks, which are not operational, will not in any way detract from the validity and interpretation of the Agreement.

15.2. In this Agreement, unless the context indicates a contrary intention, the following words and expressions bear the meanings assigned to them –

15.2.1. “access” includes the use of a service on the Site, and vice versa;

15.2.2. “Business Day” means a day (other than a Saturday or a Sunday or a public holiday) on which banks are open for normal business in Jersey;

15.2.3. “Content” means any information, data, text, software, sound, photographs, graphics, video, messages, pre-recorded or live stream parenting courses, podcasts, comments, ideas, guidance, articles, feedback, suggestions and the tags contained on the Site;

15.2.4. “Loss” includes any claims, or loss of profit, revenues, goodwill, opportunity, business, anticipated saving and/or other direct or indirect or consequential loss of any kind in statute, contract, delict (including negligence and gross negligence) or otherwise;

15.2.5. “Member” means any registered User of our Site;

15.2.6. “Subscriber” means any Member who has paid the Subscription Fee in order to subscribe to our Site or gain access to any Content including any Member who receives the benefits of any such subscription or access;

15.2.7. “Subscription Fee” means the cost of subscribing to the subscription plans or paying for access to any Content on our Site, as may be applicable from time to time;

15.2.8. “us”/“we” refers to and includes Sense-IT Limited (registration number 129850) registered in Jersey (with registered address at Floor 4, Liberation House, Castle Street, St Helier, Jersey, JE1 4HH) our parent company, subsidiaries, officers and employees, owners, affiliates, directors, agents, suppliers, service providers and our business;

15.2.9. “User” means any user of the Site, including any advertiser, subscriber, blogger, member, contributor or other person accessing the Site; and

15.2.10. “you” means a User.