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Sense-IT Limited

JE FAQ

FAQ's: THE APP

1. How do I get my free Parent Sense access in Jersey?

The Parent Sense App is made available to you free of charge through a programme funded by Impact Jersey and administered by Digital Jersey Limited.

  • Jersey parents can activate their Parent Sense subscription by downloading the Parent Sense app.
  • Select Jersey as your country during registration. This is all that is needed to unlock your free access.
  • Your free premium access is applied immediately. You do not need a membership number, an access code or an invitation, and there is nothing to pay at any stage.

2. I already have a Parent Sense account. How do I add my free Jersey access?

Sign in to the account you already have and make sure your country is set to Jersey. Please do not create a second account.

If you have any issues please email [email protected] and our team will help you add your premium subscription to your account.

3. What is the difference between the free and premium version of the app?

The premium version of the app gives you FREE access to all content, courses, articles, toolkits, tracking functionality and unlimited messages for aiah our parenting chatbot. The free version has limited functionality.

4. How long is my subscription for?

For as long as the Jersey programme runs, and while your youngest child is under five. We will let you know in advance if this changes. When it ends, your account simply returns to the free version of the app. We do not hold your card details, so you cannot be charged automatically, and you keep everything you have tracked.

5. Can I use the app if I am pregnant?

Yes. We have in-depth pregnancy content on the app, and a weekly email journey.

aiah is also available to you free of charge and with no message limits, and can help with all your pregnancy questions.

6. For any questions about how to use the app please click the link below:
https://parentsense.app/help/

7. Click on the link below for all the Jersey Parent Sense Terms and Conditions

Click here.

8. Who qualifies for the free access?

If you live in Jersey and you are pregnant, or your youngest child is under five, you qualify. This includes mums, dads, partners, adoptive parents, foster carers and other caregivers. Both parents can have their own account, or you can share access to your baby’s profile with a partner, grandparent or nanny using our multi-user feature.

9. Can I use it on my laptop?

Free Jersey access is available on the iPhone and Android apps. The web version does not carry the Jersey benefit.

FAQ's: THE COURSES

1. What courses do I have access to?

You will have access to all our Parent Sense courses. The only courses you won’t have access to are the courses for professionals.

2. How do I redeem the courses?

These courses are preloaded onto your profile as soon as your free Jersey access is active.

FAQ'S: AIAH CHATBOT

  1. You have free, unlimited access to aiah as part of the benefit funded by the Government of Jersey and administered by Impact Jersey.