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How can we help?

Get in touch with your questions or comments and we will get back to you.

A few frequently asked questions:

We do not offer the ability to add another caregiver yet. This is on our development roadmap for delivery towards the end of 2021 / Early 2022.
Second and subsequent babies need their own subscription – only babies born on the same day can each have a profile with one subscription.

You will be able add another baby with a different birth date once you buy a further subscription. This is done through an in-app subscription when you click ‘add another baby’ under your profile.

To do this:

  • On the top navigation, click YOUR profile image to open your profile edit screen.
  • Click on YOUR Name at the top of the screen.
  • Click on Add another baby.
  • You can then add your new baby’s details.
From the “more” menu at the bottom right of your home screen, please click and expand your own profile. This functionality will be available from 2022.
You can guide your twins towards the same routine but if they are on different schedules, you can generate a daily routine specific to them.

To do this:
Click on your baby’s name, top left icon on top navigation.
A drop down will appear with your other babies’ names.
Click on the baby who’s routine you want to see.

We currently only provide vaccination information for a limited number of countries.

These are South Africa, United Kingdom, United States and Australia. Your app vaccination information will default to the United States if you are not in one of these regions. It is your responsibility to ensure that you obtain the correct vaccination information for your child and in terms of your country’s healthcare department’s advice.

You can add up to three babies born on the same day.

To do this:
On the top navigation, click YOUR profile image to open your profile edit screen.
Click on YOUR Name at the top of the screen.
Click on Add another baby.
You can then add your new baby’s details.

You can add up to three babies born on the SAME day – this allows for to each baby to have their own profile. If you have quadruplets – wow! Contact us and we will give you another profile for free.

Have a new baby? Congratulations! We are so happy to be on this journey with you once again.
To add a sibling, you will be prompted to take another subscription.

To do this:
Click on YOUR profile icon (top right of home dashboard) this will take you to the Profiles page.
Click on YOUR Name at the top of the screen.
Click on Add another baby.
You can then add your new baby’s details.

Confirm that you want to add a subscription for another baby.

Once your baby is born you can click on the “Free Trial” icon at the top right of the screen to add your baby – this will remove the trial baby from your profile and activate your new baby’s subscription.

Fancy a FREE Sensory Test for your baby?

Your baby has a unique sensory personality that shapes how they interact with the world around them. Knowing how your baby responds to sensory information can open up a whole new world of successful parenting for you and your little one.