Pick n Pay FAQ
FAQ's: THE APP
1. How do I activate my Parent Sense subscription from Pick n Pay?
2. If I have already signed up for the app but haven’t signed up using my corporate membership number how do I activate my subscription?
Please email [email protected] and our team will help you add your premium subscription to your account.
3. What is the difference between the free and premium version of the app?
The premium version of the app gives you access to all content, articles, toolkits, and tracking for you and baby. The free version has limited functionality.
4. How long is my subscription for?
Your access is ongoing. It continues for as long as your Pick n Pay Medical Scheme Parent Sense benefit is in place, and you do not need to reactivate it.
5. Can I use the app if I am pregnant?
Yes. There is a pregnancy version of the app that gives you daily articles and tips, week-by-week information on what is happening for you and your baby, and access to all the courses, including the antenatal and birth courses.
When your baby arrives, you record the birth in the app and the content moves across to baby content.
6. For any questions related to how to use the app please click the link below:
https://parentsense.app/help/
7. Click on the link below for all the Pick n Pay Parent Sense Terms and Conditions
Click here.
FAQ's: THE COURSES
1. What courses do I have access to?
You will have access to all our Parent Sense courses. The only courses you won’t have access to are the courses for professionals.
2. How do I redeem the courses?
These courses will be preloaded onto your profile when you activate your Pick n Pay premium subscription.
FAQ'S: aiah CHATBOT
- Members have free access to aiah chatbot as part of their benefits provided by Pick n Pay.
- aiah is a genAI chatbot built on a large language model and trained specifically on Meg Faure’s and the expert team’s curated content, with guardrails against giving medical advice.
