Medihelp frequently asked questions

2. If I have already signed up for the app but haven’t signed up using my Medihelp membership number, how do I activate my subscription?

Please email [email protected] and our team will help you add your Premium subscription to your account. 

3. What is the difference between the free and Premium versions of the app?

The Premium version of the app gives you access to all content, articles, toolkits, and tracking for you and your baby. The free version has limited functionality.

4. How long is my subscription for?

One year. 

5. Can I use the app if I am pregnant?

Yes. We send expecting parents weekly emails throughout their pregnancy with information about the mother’s stage of pregnancy, changes in her body and her baby’s development, as well as useful advice and tips.

The Aiah chatbot is also available free of charge to help you with all your pregnancy-related questions. 

You can also test the app using our trial baby, Charlie, during your pregnancy, but the app tracking, advice, and other functionalities are most valuable once your baby is born.

6. For information about how to use the app, please click here.

7. Click here for all the Medihelp Parent Sense terms and conditions.