Discovery Health FAQ
FAQ's: THE APP
1. How do I activate my Parent Sense subscription from Discovery Health?
DHMS members must register for the My Pregnancy and My Baby programme via the Discovery app, or through their online Discovery account. Once registered, they will gain access to Parent Sense within 48 hours.
Once you have registered for My Pregnancy and My Baby and waited the required time, follow the steps below to activate your FREE Parent Sense subscription.
2. If I have already signed up for the app but haven’t signed up using my Discovery Health membership number how do I activate my subscription?
Please follow the steps outlined below.
If you have any issues please email [email protected] and our team will help you add your premium subscription to your account.
3. What is the difference between the free and premium version of the app?
The premium version of the app gives you access to all content, articles, toolkits, and tracking for you and baby. The free version has limited functionality.
4. How long is my subscription for?
Until your baby’s first birthday.
5. Can I use the app if I am pregnant?
Yes. We have in-depth content for pregnant moms on the app and a weekly email journey.
aiah is also available for all members free of charge. This AI chatbot will be able to help you with all your pregnancy related questions.
6. What happens when my baby has their first birthday?
Your free Premium access runs until your baby’s first birthday. After that your account moves to the free version of the app, and everything you have tracked stays in your account. If you would like to keep Premium, you can upgrade in the app at any time.
7. Will I be charged automatically when my free period ends?
No card or payment details are stored during your free period, so you cannot be charged automatically when it ends.
8. Does registering for Discovery Vitality activate this benefit?
Please note that registering for Discovery Vitality does not activate this benefit. You need to be registered on the My Pregnancy and My Baby programme.
9. Can I use this benefit on the web app?
Adding your Discovery Health membership works in the Parent Sense app on Android and iOS. It is not available in the web app.
10. Does this benefit include any physical items?
This benefit is your free Premium app subscription. It does not include a baby bag, gift pack or voucher.
11. Can more than one person access my baby’s profile?
Your partner, or a grandparent or nanny, can be given access to your baby’s profile, so everyone caring for your baby can see the same routine and tracking.
12. Who is eligible for free access?
Free access to the Parent Sense app is only available to members who are pregnant or have babies up to the age of one year.
13. For any questions about how to use the app please click the link below:
https://parentsense.app/help/
14. Click on the link below for all the Discovery Health Parent Sense Terms and Conditions
Click here.
FAQ's: THE COURSES
1. What courses do I have access to?
You will have access to all our Parent Sense courses. The only courses you won’t have access to are the courses for professionals.
2. How do I redeem the courses?
These courses will be preloaded onto your profile when you activate your Discovery Health premium subscription.
FAQ'S: aiah CHATBOT
- You have free access to aiah chatbot as part of their benefits provided by Discovery Health.
