Nurture@Home FAQ

Nurture@Home is a Parent Sense programme offering neonatal nurse coaching, feeding and routine guidance, and emotional support to parents during the transition home after NICU or in the early newborn period.

This benefit is available to eligible members as part of their Discovery Health benefits and is accessed through the Parent Sense app, email, or SMS.

You’ll receive access to Nurture@Home via one of the following channels:

• The Parent Sense App

• An email link from Parent Sense

• An SMS link

Once you open any of these, you’ll be guided to the same Nurture@Home information and booking flow.
(See Part 1 in the visuals above for step-by-step access.)

After opening your Nurture@Home link or selecting Nurture@Home in the app, you can book your sessions by following the on-screen steps:

• Tap to book your session

• Choose a date and time that works for you

• Enter your details and confirm your booking

All members follow the same booking steps once they reach this screen.
(See Part 2 in the visuals above for the booking steps.)

You have three Nurture@Home sessions available as part of your benefit.

Each session can be booked individually, allowing you to space them out based on your needs during the early days at home.

During your Nurture@Home sessions, you’ll receive gentle, expert guidance from a qualified neonatal nurse, including support with:

• Feeding and settling

• Establishing routines

• Emotional support for parents

• Adjusting to life at home with your baby

Sessions are designed to meet you where you are and support you during this important transition.

If you experience any issues accessing or booking your Nurture@Home sessions, please email
[email protected] and our support team will assist you.