Parent Sense
The app that takes the guesswork out of parenting
Help & Support2020-04-25T15:00:35+02:00

How can we help?

Welcome to Parent Sense

Profiles

What regions are covered for vaccination information?2020-04-25T14:57:48+02:00

We currently only provide vaccination information for a limited number of countries.
These are South Africa, United Kingdom, United States and Australia. Your app vaccination information will default to the United States if you are not in one of these regions. It is your responsibility to ensure that you obtain the correct vaccination information for your child and in terms of your country’s healthcare department’s advice.

How do I change my territory?2020-04-25T14:56:53+02:00

This functionality will be available from mid 2020.

Can another caregiver track my baby’s sleep?2020-04-25T14:49:36+02:00

This feature is due for release mid-2020.
Subscribers will be able to share the App with any two additional people, allowing those caregivers to view the baby’s routine

How do I add another caregiver?2020-04-25T14:49:05+02:00

This feature is due for release mid-2020.
Subscribers will be able to share the App with any two additional people, allowing those caregivers to view the baby’s routine

Why can’t I add my baby’s sibling?2020-04-25T14:35:48+02:00

Second and subsequent babies need their own subscription – only babies born on the same day can each have a profile with one subscription.

You will be able add another baby with a different birth date once you buy a further subscription. This is done through an in-app subscription when you click ‘add another baby’ under your profile.

To do this:
o On the top navigation, click YOUR profile image to open your profile edit screen.
o Click on YOUR Name at the top of the screen.
o Click on Add another baby.
o You can then add your new baby’s details.

How do I switch between babies to track their times?2020-04-25T14:31:41+02:00

You can guide your twins towards the same routine but if they are on different schedules, you can generate a daily routine specific to them.

To do this:
Click on your baby’s name, top left icon on top navigation.
A drop down will appear with your other babies’ names.
Click on the baby who’s routine you want to see.

How do I add another baby?2020-04-25T14:29:38+02:00

You can add up to three babies born on the same day.

To do this:
On the top navigation, click YOUR profile image to open your profile edit screen.
Click on YOUR Name at the top of the screen.
Click on Add another baby.
You can then add your new baby’s details.

How many babies can I add?2020-04-25T14:28:38+02:00

You can add up to three babies born on the SAME day – this allows for to each baby to have their own profile. If you have quadruplets – wow! Contact us and we will give you another profile for free.

Have a new baby? Congratulations! We are so happy to be on this journey with you once again.
To add a sibling, you will be prompted to take another subscription.

To do this:
Click on YOUR profile icon (top right of home dashboard) this will take you to the Profiles page.
Click on YOUR Name at the top of the screen.
Click on Add another baby.
You can then add your new baby’s details.

Confirm that you want to add a subscription for another baby.

Subscriptions

Can I access my App from other devices or a new mobile?2020-04-25T15:02:04+02:00

Your subscription remains valid and accessible for any of your devices, as long as you are logged in to your existing App store account.

Can I purchase the books through the app?2020-04-25T15:02:31+02:00

You are able to purchase the eBook version of certain books via an in-app purchase. Once you have purchased the book or a chapter of a book, this will be available in app for as long as you subscribe to the app for this and any subsequent babies

14 Day free trial2020-04-25T14:43:10+02:00

The 14 Day Free Trial is a great way to understand the benefit of knowing your baby’s routine.
The trial will allow you to access all routines and content available within the Parent Sense app – exactly the same as a normal subscription!

To get started:
Download the Parent Sense app from the App Store or Google Play.
Select the ’14 Day Trial/Monthly billing’ option as your subscription term at registration.
If you do not wish to continue on to a paid subscription with Parent Sense at the end of your trial period, you will need to cancel your subscription prior to the 14th day.

We recommend cancelling at least 24 hours prior to the expiry of your trial to ensure a charge is not processed.

How do I change from a monthly to annual subscription?2020-04-25T14:42:36+02:00

If you would like to change your plan, you will first need to cancel your current subscription by logging into your App store account.

Once your current plan expires, you will be prompted by the App to re-subscribe.

How do I cancel my subscription?2020-04-25T14:42:07+02:00

You may cancel your Subscription at any time.
You need to log into your App Store account to cancel the subscription.

If you cancel your subscription at least 5 Business Days prior to your next billing cycle, you will not be charged at the next billing cycle and you will continue to have access to the app until the end of your current billing period.

If you cancel your subscription within 5 Business Days prior to your next billing cycle, you will be charged at your next billing cycle and you will continue to have access to the app until the end of your next billing period.

Will I have access to my content after my subscription ends?2020-04-25T14:41:36+02:00

If you subscribe monthly until your baby is 12 months old OR if you take a lifetime subscription, then you will always have access to your baby’s content.

In addition, we will send you a PDF of all your baby’s records when she turns 1 year old.

This way you will have a digital record of her milestones, vaccinations and feeding history.

Routine and tracking

Why does the morning awake time default to between 5am and 7am?2020-04-28T09:16:02+02:00

The morning waking time determines many of the feed and sleep times through the day. Most babies wake between 5 and 7am for the day. Waking earlier or later than this will fundamentally change how many feeds and sleeps are needed in the daytime.

In addition, for healthy night sleep habits your baby should optimally wake in this period (between 5 and 7am). Using the suggested day feed and sleep times as well as the bedtime will help your baby to sleep better at night.

Should you wish to use a later morning wake time than 7am, you will need to mentally add on the period to the day sleeps and feeds to generate an appropriate suggested routine.

How do I log a sleep if it started a while ago and I forgot to start the tracker?2020-04-25T14:51:23+02:00

If you forgot to start the tracker, click on the dark grey + on the Sleep tile on the Home dashboard.

This will open a sleep logger. Put in the start time of the sleep and make the end times the current time and click Save.

Then open the sleep logger again and click the start button to start recording – this will start tracking the current sleep and when the sleep ends you can stop recording.

How do I track sleep?2020-04-25T14:50:41+02:00

To track your baby’s sleeps, click on the dark grey + on the Sleep tile on the Home dashboard.
This will open a sleep logger. You can either start tracking the sleep from that moment OR you can put in the start and end times of the last sleep.

Once you start tracking a sleep time, a bar at the top of the home dashboard will appear, which will tell you how long the recording has been going.

To stop the recording, either click the word stop on the top bar OR Click the dark grey + button and click the stop button on the pop-up.

How does the milestone tracking work?2020-04-25T14:50:13+02:00

Click on the Play tile on the home screen.
At the top of the page, click on your baby’s milestone’s (the pink bar)
Tick the box to indicate your baby has achieved a milestone
Insert the date the milestone was achieved
The app will log how old your baby was when the milestone was achieved
Should you wish to ‘unlog’ the milestone, tick the box again and you will be prompted to delete the log.

The suggested ages for milestones as wide bands in which the average baby may achieve the milestone. Remember all babies are different and your baby will achieve the milestones at his/her own pace.

If your baby has a cluster of milestones that are much later than expected, speak to your healthcare advisor.

Will I have access to my content after my subscription ends?2020-04-25T14:41:36+02:00

If you subscribe monthly until your baby is 12 months old OR if you take a lifetime subscription, then you will always have access to your baby’s content.

In addition, we will send you a PDF of all your baby’s records when she turns 1 year old.

This way you will have a digital record of her milestones, vaccinations and feeding history.

Do I start tracking from when I put my baby down or when she fell asleep?2020-04-25T14:40:16+02:00

Try to log the sleep from the time your baby fell asleep, as you won’t be in the room that entire time and your baby may fall asleep with you out of the room.
Log it from the time your baby is quiet or approximate time of falling asleep.

If my baby sleeps for a longer time than recommended, do I wake him/her?2020-04-25T14:39:43+02:00

In general we do not wake babies because sleep is so important.
Do not wake your baby unless the app recommends you to do so, which may be recommended if your newborn is waking more at night than in the day (day-night reversal).
For the late afternoon nap, we do recommend waking your baby if he/she sleeps too close to bedtime as this can affect how easily your baby goes down at night.

Do I log a feed or a nap if it was short or abandoned?2020-04-25T14:38:24+02:00

This functionality will be available in mid 2020.
Always log a feed if your baby breastfeeds for more than 2 minutes and if he drinks half a bottle or more. Always log a sleep if it lasts more than 15 minutes.

How does the app create a routine if I don’t track my baby’s feeds and sleeps?2020-04-25T14:37:47+02:00

The app has an inbuilt generic routine for your baby each day, based on well researched sleep and feeding norms for that age, feeding method and prematurity.

Will my baby’s routine automatically update if I track information?2020-04-25T14:37:04+02:00

The routine for the day adjusts based on the time your baby woke in the morning.
At this stage, the sleep tracking through the day does not alter the sleep times in the day but this feature will be available in mid 2020.

The sleep chart does adjust based on your baby’s tracked sleep.

How do I use the routine tracker?2020-04-25T14:36:20+02:00

There are two ways to see your baby’s daily routine – one the home dashboard and on the routine table:

On the home dashboard, under ‘Today’s Routine’ you will see a circle which indicates what’s up next in the centre. Move the small marker circle around the larger circle and you will see your baby’s routine for the day.

If you want to see the routine in a table format, click on the heart logo at the bottom of the screen. The current routine item will be highlighted.

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